Career Opportunities

Positions include network technicians, help desk technicians, technical support representatives, customer support professionals, PC support specialists, user support specialists, call center support representatives, and related positions that continue to emerge in the information technology field. Exact titles and responsibilities relate to the academic and experiential requirements of the specific positions.

Recommended High School Subjects

A strong background in English, mathematics through at least algebra, and science is desired. A familiarity with computer equipment and software is also desired.

Special Equipment Needs

A laptop/notebook computer is required for enrollment in all majors within the Information Technology majors, including Information Technology: Network and User Support. Review required Laptop Specifications here https://www.pct.edu/media/1111/download .

Remediation Strategies

All incoming students must meet placement requirements in math. Students are expected to remediate any deficiencies as explained in the College Catalog (see https://www.pct.edu/catalog/admissions-policy). Students will not be allowed to enroll in required Information Technology (CIT) and Security (IAS) courses until all remediation of mathematics (through MTH008) is complete.

Transfer Procedures

This major is subject to the transfer standards established by the College (see http://www.pct.edu/catalog/TransferringCredits). Exceptions must be approved by the school dean.

Program Goals

• demonstrate proficiency in the core information technologies such as programming, networking, database, and security.
• demonstrate proficiency in the technical aspects of a network, including installation, maintenance, performance monitoring, troubleshooting, resource management, and user management.
• possess working knowledge to support a wide range of IT products such as office suite software, personal productivity software, operating systems, network access tools, and system utilities.
• apply necessary problem-solving, collaborative, organizational, and project management skills to accomplish a common goal.
• analyze the needs of an IT-related problem and select and develop an appropriate solution including appropriate consideration for security.
• communicate clearly and concisely, both orally and in writing, using language appropriate for the intended audience.
• identify and explain how changes in the IT discipline affect organizations and their work environment.
• provide technical support using appropriate communication, diagnostic, and customer relation skills.

Performance Standards

Students must complete all required major courses in the Information Technology: Technical Support Technology Emphasis (those courses with the alpha-designators CIT, EET, and MTH) with a grade of 'C' or higher. Additionally, any course approved for use as Directed Network & User Support Elective must also be completed with a grade of “C” or higher.