Automotive Customer Service Techniques

AMT262

Overview of the skills and techniques needed to successfully handle automotive service customers. Topics include communication techniques, conflict resolution, co-worker relations, inventory control, customer billing, and the oversight/management of daily operations. As needed.

2 Credits: 2 Lecture

Corequisites:
AMT260

Prerequisites:
ABC110; or
AMT111 and AMT122 and AMT127

The future needs you

If you put more into today, could you get more out of tomorrow? If you create your future at Pennsylvania College of Technology, the answer is yes.

With open and rolling admission, applying is easy.

Apply today

Experience all that campus has to offer with visit options designed just for you.

Schedule visit

Get more information about the admission process.

Request information